Want to know more about Streamyx Customer Care and Technical Department ??

I’m currently staying in Kelana Jaya where I applied for Streamyx 512 kbps package which is a staff package since my dad is working in TM. One Malay guy came to my house to fix the wifi router and the internet. He was talking to me,  i mean bragging to me about this Riger wifi router. He was saying, now Malaysia have their own router, no need to buy from some white man company anymore. I was just keeping quite all the way while he was braggin and told him thanks before he left.

For a few months I was satisfied with the service since there wasn’t any problem and the internet was stable. I was actually about to post something good about Streamyx but unfortunately, one fine morning suddenly my internet wasn’t working. So I thought of just restarting the router and tried it but still couldn’t connect. Then I went to the router and checked the settings and nothing was wrong. After checking all possible ways to connect to the internet I gave a call to ‘Streamyx Customer Care’. I always wonder why TM places such useless customer care consultants ?? They cannot understand any technical thing, and the best part is, they think we the customers are as stupid as them !!
They are trying to ask me to configure, check this , check that..and I followed everything they said. Then the sent a technician to my house. To make my story interesting, I’ll give you pure facts to show you that I’m not bull shitting here. That technician’s name is Fendi, and I told him my router is a problem and he doesn’t wanna believe me and he took more than half an hour to check everything and finally figure out “Ya la, router yang masalah”. Then he change for me and it worked , but guess what !! The story begin’s here..

Not even a minute he left, I offed the router and on it back and it didn’t work again. I immediately called that technicians office and talked with the Supervisor, Pn. Sabariah. I asked her to send him back, and that guy came back and check and he told me, ‘mungkin firmware ada masalah la’. Then he called up is colleagues and tried to get the firmware and update it. He updated it and it worked, and left again. This time I get to use the internet a little longer. After 5 mins, I can’t get to the internet. This is what happen last year, to be exact, 2 months back.

From that day, I have been calling Streamyx and all the useless Customer Care staffs think I’m some useless guy who knows nothing about computers, router’s and networking, and asking me nonsense question. What operating system, what router, configuration, bla bla bla..
Everytime I call, I have to answer all their nonsense question. I’ll be frank here, I would have called them approximately 30 – 40 times. since then. Each conversation can be posted as another post under jokes category.

Then the technician called me and told me, use another router and guess what.. It worked ! Perfect !!
It seems that TM server and our wonderful Malaysian Company Riger router is not compatible only in my area. SS3 Kelana Jaya..
I can bet you that this Riger company which has a contract with TM belongs to a Malay guy. Why I say so ??
Because if it was Chinese or Indian, TM wouldn’t change the contract form Aztech to Riger.
Mana boleh kasi Cina, India duit juta juta ??

So my report was open, and a guy from Customer care called me up and asked me if he can close the report. I asked him, saya punya problem sudah settle ke belum ?? He said belum.. Then I said mana boleh close  report ?? But that guy very smart, he close my report. He’s lucky I didnt get his number and his staff ID. From then on, I called up and open a report on 22nd January and till now my report is not closed. They keep calling me to close the report, but nowadays I dun allow them to close the report, plus I get their names and staff ID.

Till now, I haven’t got a solution for my problem. Let’s see how long they take, to solve my problem..

I made a google search for streamyx and found this image.
Although I don’t like to extremely talk bad about streamyx.
This is the best photo which is quite decent that I can get.