May 21
Stupid Streamyx Customer Support !!
Streamyx is quite a good internet service and I don’t deny that. Its much faster to use streamyx compared to normal dial up. I am using a a wireless router and also the modem given by TM. I fixed everything and all worked fine. Since now I’m moving to MMU in Melaka, I won’t be having 2 computer’s at home. I took out the wireless router. After a moment, I realized that the modem given by TM is also a router. This means I can auto set the router to connect to Streamyx since previously I did that to my wireless router. I tried all the IP which is possible to access my router but i was unsuccessful. So check on the manual and found out that the IP is 192.168.1.254 to access my Billion 5112S router homepage.
Now, this is where the problem starts. I followed the default user name and password given was both ‘admin’. So I tried to enter but i can’t. I did a master reset on the router and tried the default user name and password as stated in the manual but was still unsuccessful. So then I called the Streamyx Customer support and asked them what is the password for the router. A lady picked up and said, we can’t give u the password. I asked her why but she said we can’t give. What the HELL !! Its my rights to handle the router and they said they can’t give the password !! Then she asked me, do you want to do auto configuration ? I said yes. and immediately she said “Oo, we don’t support auto configuration”. Fine, I told her, I don’t wanna do auto configuration but I wanna do other settings like DMZ and stuff. She keep replying, we don’t support auto configuration. She kept shouting and scolding me for asking the same thing again and again. But the fact is, she doesn’t know what am I asking and she can’t actually answer me !!
Finally, I went to LowYat.Net and got the answer. The default password for this model is not “admin”, It is actually “password”. So simple !! And now I am using the auto configuration perfectly here !!
If only I get to speak to that lady from the Streamyx customer support again !!
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lolx i also have the same problem. but for my billion router the rep actually give me the ip,password and user name. then i go to my parent house. they’re using d-link then i call back. the m**her f**ker keep telling me they cant provide me with the answer. WTH?! i manage to escalate the call to manager and finally got my answer. and i actually praise the 1st rep. for taking the extra effort to get me the answer. now i dont bother. surf for 5 sec can get anything i want. but actually vent some frustration is healthy
hey.. raj, FYI the default username and password for different types of modem are posted everywhere on the web.. just type the magic key word and you will save yourself all this frustration…
actually its not that they can’t give you the login/password, its just that those are not in their training. seriously for me, those that wont give that out are just plain lazy. the login/password arent provided in their knowledge base, but if they spend more time searching on their folders( or some1 else) on the their network, all those tmnet’s standard modem/routers configuration are there.
check this tmnet support site
http://www.tmmsupport.net.my/csr/index.htm
and also drop by my site if u need some basic infos
you’re just a little punk!
[Although I don't know why you said that, its ok I'll accept that...]
HI there,
Imran is right, there are not allowed to access in a router.
There dont have the information you needed.
I know this because i am the 2nd level support in streamyx.
So i thin you have to get it your self.
Google you will get the answer.
Ok cool……
Cheeas
[Yeap, I've got my password already..]