Stupid Streamyx Customer Support !!
Streamyx is quite a good internet service and I don’t deny that. Its much faster to use streamyx compared to normal dial up. I am using a a wireless router and also the modem given by TM. I fixed everything and all worked fine. Since now I’m moving to MMU in Melaka, I won’t be having 2 computer’s at home. I took out the wireless router. After a moment, I realized that the modem given by TM is also a router. This means I can auto set the router to connect to Streamyx since previously I did that to my wireless router. I tried all the IP which is possible to access my router but i was unsuccessful. So check on the manual and found out that the IP is 192.168.1.254 to access my Billion 5112S router homepage.
Now, this is where the problem starts. I followed the default user name and password given was both ‘admin’. So I tried to enter but i can’t. I did a master reset on the router and tried the default user name and password as stated in the manual but was still unsuccessful. So then I called the Streamyx Customer support and asked them what is the password for the router. A lady picked up and said, we can’t give u the password. I asked her why but she said we can’t give. What the HELL !! Its my rights to handle the router and they said they can’t give the password !! Then she asked me, do you want to do auto configuration ? I said yes. and immediately she said “Oo, we don’t support auto configuration”. Fine, I told her, I don’t wanna do auto configuration but I wanna do other settings like DMZ and stuff. She keep replying, we don’t support auto configuration. She kept shouting and scolding me for asking the same thing again and again. But the fact is, she doesn’t know what am I asking and she can’t actually answer me !!
Finally, I went to LowYat.Net and got the answer. The default password for this model is not “admin”, It is actually “password”. So simple !! And now I am using the auto configuration perfectly here !!
If only I get to speak to that lady from the Streamyx customer support again !!
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